Free UK delivery on all orders
We Royal Mail Tracked as our shipping options, delivery typically takes 2–4 working days (excluding weekends and bank holidays).
Order confirmation & delivery information
You’ll receive a confirmation email once your order has been successfully placed.
Dispatch schedule:
Orders are dispatched monday to friday.
Delivery to offshore locations:for residents of the isle of scilly, isle of man, channel islands, scottish highlands, isle of wight, and northern ireland, please allow an additional 2 working days for delivery under the 2 Day offshore’ service.
missing deliveries:
if your order hasn’t arrived, please wait up to 6 working days before contacting our customer service team at info@mybearpetcare.com. be sure to include your order number when reaching out.
important address information:
please double-check your address details at checkout. we are not responsible for incorrect information entered during purchase. if the address is wrong and the item has already been shipped, you’ll need to wait until it is returned to our warehouse before we can resend it.
full delivery info HERE
international delivery
We are unable to deliver internationally at present.