60-Day Money-Back Guarantee Policy
We want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order.
Eligibility
To qualify for a refund:
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Products must be unopened, unused, and in their original packaging.
Opened products are not eligible for a refund for hygiene and safety reasons. -
Items must be returned in the same condition in which they were received.
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Proof of purchase (order number or receipt) is required.
How It Works
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Contact our customer support team within 60 days of delivery to request a return.
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Once approved, you will receive instructions on how to return your item(s).
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After we receive and inspect the return, your refund will be issued to your original payment method.
Non-Refundable Items
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Opened or used products
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Items returned damaged or not in original condition
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Gift cards or promotional items
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Shipping fees (unless the return is due to our error)
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.
Need Help?
If you have any questions about your return or refund, please contact our support team — we're here to help. info@mybearpetcare.com